For some weeks now, I have been pondering on the role and importance of 'health-care professionals' in our lives. Doctors, nurses and hospital staff in general - most of us pray and wish we will never need to associate with this group of people too often. Other than the fact that associating with them for too long, makes an extremely large hole in our pockets these days, most of us also often wish that our good health, will not require us to pay frequent visits to the 'sick room'.
Over the past year or so, I've had the opportunity of encountering and associating with a number of health-care professionals, at close quarters. Although, I would have liked life to have turned out differently; I've had experiences this year, when I've had to come face-to face with situations, where I couldn't have done without docs, nurses and the other hospital staff.
I've spent time in 3-4 different hospitals and nursing homes, from very small ones to extremely large ones. I've also observed their day to day activities, from extremely close quarters. So, my observations here are based not on hearsay, but on practical experience.
Before I say any more, I'd first like to say, I really salute every single person, who willingly chooses to become a health-care professional. The simple reason for that is because I think it is truly a 'calling'.
Before I say any more, I'd first like to say, I really salute every single person, who willingly chooses to become a health-care professional. The simple reason for that is because I think it is truly a 'calling'.
It's not like any other profession where you go to work, do your job and go back home every day. Instead, it's a profession that involves being on your toes, being alert, being ready to step in when required, being a person with a ready smile, even when you're not doing so well yourself, being level-headed, being concerned and also having a very strong presence of mind, literally 24/7. It's the one profession where even family,friends, enjoyment, special occasions,etc. come second to what needs to be done at a particular moment.
Now I know, there will be cynics and pessimists who would say, "With the amount they charge these days, they have to provide services accordingly". I have also heard people grumbling to glory, about doctors and nurses, and their insensitivity.
Now I know, there will be cynics and pessimists who would say, "With the amount they charge these days, they have to provide services accordingly". I have also heard people grumbling to glory, about doctors and nurses, and their insensitivity.
I know that most of us associate hospitals with 'giant-size bills', and crib about the fact that most hospitals these days, follow the principle of 'Pay first - Services later'. A number of times, I myself, have been the first one to point out, these very same flaws in the system.
However, my first hand observations, have led me to change a few of my initial, half-baked perceptions, which I now know were based on, me looking at the situation from the perspective of an 'outsider'. I find that I have now become less critical, of the way things function in a hospital, and very grateful to all those who work in this field, for offering themselves to be of service to the world at large.
Here are some of my observations:
Here are some of my observations:
'So much money, for just a short consultation;and only a few minutes of the doc's time; or for just a passing 'doctor's visit' to the room, pre or post a surgery, when admitted in hospital'.
That's something most of us crib about. A Doc may charge between 500 and 700 rupees for a 10 minute consultation. Even if you check your hospital bills, the doctor's routine visits to the room, also feature on it sometimes, in bigger hospitals; and it's often, not a very small amount.
It seems a tad too much: but I guess docs have their reasons, for charging the way they do. Have we ever tried asking one of them why they charge that much? Maybe a straightforward question, would give us a straightforward answer.
For a moment though, if we keep that thought aside; and think about the doc himself. Have we ever stopped to think about, how many operations he has done, before coming to his clinic that morning? Do we know whether the patient he has just operated on, has survived or passed away? 🤔
We're quick to criticize him/her at the slightest offence, but do we know whether he/she has found the time or remembered to even eat his/her lunch? Sunday is a day of rest for most of us; but have we ever thought about how docs have to drop everything they are doing, and rush to save a life in an emergency situation, even on a Sunday or a holiday?
When it comes to nurses, criticism is always very high on the list. However, I find that most of them, do their jobs with a lot of sincerity and dedication. Considering that it is a job where they cannot afford to make any mistake whatsoever; and have to keep track of so many different patients at the same time, without any scope for error, I think they do their very best.
The shift system that they work in, is also one that invovles a lot of attention, because they have to ensure that they read the charts well, and do not repeat or forget to administer the medication to a particular patient, according to what the nurse in the previous shift has done.
If we think about how a patient is constantly monitored for 24 hours, despite the fact that there have been 2-3 nurses looking after them, as their shifts have changed, one can only admire the precision, with which they do they jobs.
If we think about how a patient is constantly monitored for 24 hours, despite the fact that there have been 2-3 nurses looking after them, as their shifts have changed, one can only admire the precision, with which they do they jobs.
Most people notice their occasional lack of concern and a few harsh words, that they may say to us, and brand them as being 'useless' or 'horrible'. Those are the most common words I've heard people use, when talking about nurses; but on closer observation, one will realise how much they have to keep in mind and be aware of, at all times; due to which they may not always have the time, to exchange pleasantries and for sweet talk.
Occasional lapses and oversights may happen, but who doesn't make mistakes. It's true that a mistake in a hospital, could cost someone dearly; but I don't think we need to brand them as being 'incapable' because of that, because on the whole, I'm sure they do their jobs pretty well.
Occasional lapses and oversights may happen, but who doesn't make mistakes. It's true that a mistake in a hospital, could cost someone dearly; but I don't think we need to brand them as being 'incapable' because of that, because on the whole, I'm sure they do their jobs pretty well.
It's very easy to comment about what doesn't happen, or what they don't do well, when we're on the outside; but spending a few days on the inside, makes you see the innumerable things that they do, and that they do pretty well, I must add. It makes you see things from their point of view.
Finally, when we talk about expenses, we always wonder, why it has to cost so much and why hospitals bother more about their money, than attending to the patient.
Finally, when we talk about expenses, we always wonder, why it has to cost so much and why hospitals bother more about their money, than attending to the patient.
I guess, my experiences in a number of hospitals this year, have also given me a sense of clarity, on why that needs to be the way it is. I was in a situation where an emergency I.C.U.admission would be done on a Sunday evening, only if a very large payment was made before hand.
Obviously, in an emergency situation, the money which you may have in your bank account, isn't readily accessible; especially when it is an exceedingly large amount. In that situation, it was only natural to grumble, about the way things function, and giving the person on the counter a earful, about how hospitals have become totally commercialised these days, and do not bother about human beings.
In retrospect though, I've realised that just as we expect them to understand our situation, we also need to understand their plight. They need to run the hospital, and they can't run it if bills aren't paid. It wouldn't really be easy for them to keep track of, and run after the relatives of patients at a later stage; because in a big hospital, that isn't really practical. Collecting the admission amount at the time of admission therefore, is an absolute necessity; and I guess those of us who avail of hospital services, need to realise, that it's not a money-making racket, it's just 'procedure'. It's just a way of keeping things systematic.🤷🏻♀️
In this context, I'd also like to mention my encounter with a doctor, who owns a small nursing home, who didn't charge a penny, till about a week after we'd left his hospital, and got tranferred to a larger hospital, in an 'Emergency situation'. We didn't even receive a call, asking us to make the payment, till we ourselves went to clear the bill, about a week after my Dad passed away; which I thought was extremely considerate on their part.
In retrospect though, I've realised that just as we expect them to understand our situation, we also need to understand their plight. They need to run the hospital, and they can't run it if bills aren't paid. It wouldn't really be easy for them to keep track of, and run after the relatives of patients at a later stage; because in a big hospital, that isn't really practical. Collecting the admission amount at the time of admission therefore, is an absolute necessity; and I guess those of us who avail of hospital services, need to realise, that it's not a money-making racket, it's just 'procedure'. It's just a way of keeping things systematic.🤷🏻♀️
In this context, I'd also like to mention my encounter with a doctor, who owns a small nursing home, who didn't charge a penny, till about a week after we'd left his hospital, and got tranferred to a larger hospital, in an 'Emergency situation'. We didn't even receive a call, asking us to make the payment, till we ourselves went to clear the bill, about a week after my Dad passed away; which I thought was extremely considerate on their part.
I guess when it's a smaller hospital, there is scope for more understanding and trust, between doctor and patient; which practically speaking, is a little difficult in a larger hospital, with a larger number of patients.
I'd like to end by saying that 'Gratitude' is a very important virtue in life; and more so, when we are dealing with people, who help us stay fit and healthy. Whether one has had a speedy recovery, or an unpleasant stay in a hospital, I think that we need to always express a word of thanks, to all those who work in this profession, at every chance we get.
I'd like to end by saying that 'Gratitude' is a very important virtue in life; and more so, when we are dealing with people, who help us stay fit and healthy. Whether one has had a speedy recovery, or an unpleasant stay in a hospital, I think that we need to always express a word of thanks, to all those who work in this profession, at every chance we get.
I still remember the expressions on the faces of the docs in the I.C.U. when I said 'Thank-You' to them. They were probably stunned, that I remembered to thank them, in the midst of a tragic situation. They also probably found the use of the words 'Thank-You', slightly inappropriate in the given situation.
However, I think it was necessary for me to say it to them at that moment, because I never met those docs again after that day, and if I hadn't thanked them then, I would never have had a chance to appreciate them, for all the effort they'd put in, to try and make things better. They were unsuccessful in that instance no doubt, but that doesn't mean, they didn't do the best that they could.
In conclusion then, I'd just like to express my heartfelt gratitude to 'health-care professionals' everywhere.I pray and ask God to bless these 'HANDS THAT HEAL' abundantly, so that they may always continue the good work that they do; and that they may receive grace and strength, to do what they do, with dedication, sincerity and above all 'HEART'.🙏❤️
In conclusion then, I'd just like to express my heartfelt gratitude to 'health-care professionals' everywhere.I pray and ask God to bless these 'HANDS THAT HEAL' abundantly, so that they may always continue the good work that they do; and that they may receive grace and strength, to do what they do, with dedication, sincerity and above all 'HEART'.🙏❤️